Return Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.  A 25% restocking fee may apply for product returns. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A return must be authorized by a representative of My Home Health Care Store Canada prior to returning the item.  

Several types of goods are exempt from being returned. Bathroom safety products are not eligible for return due to hygienic reasons. This includes toilet seat risers, commodes, bath chairs, bath benches, grab bars and raised toilet seats. 

Additional non-returnable items may include:

  • Bedroom Products
  • Daily Living Aids
  • Mobility Aids
  • Pain Relief Products

To complete your return, we require a receipt or proof of purchase (order number/invoice date).

Please do not send your purchase back without prior authorization. Instructions for return will be provided upon return authorization. 

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 days. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Clearance items

Only regular priced items may be refunded. Clearance items cannot be refunded and are considered final sale. 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@myhomehealthcare.ca and send your item to: 

740 Huronia Road, Unit 1
Barrie, Ontario
L4N 6C6

Shipping returns

To return your product, you should mail your product to: 
740 Huronia Road, Unit 1
Barrie, Ontario
L4N 6C6

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@myhomehealthcare.ca for questions related to refunds and returns.